What should I do if there is a sewer blockage or backup?
Property owners experiencing a sewer backup may call 952-895-4550 between the hours of 7 a.m. and 3:30 p.m., Monday thru Friday. After 3:30 p.m. and on weekends, residents may call Police Dispatch at 952-895-4620. City crews will be dispatched to assess the request.

If it has been determined that no blockage or restrictions exist within the City's sanitary sewer system, the homeowner is advised to contact a professional plumber or drain cleaning service to have the private sewer service inspected. The City Of Burnsville cannot make a recommendation for drain cleaning services. It may be in your best interest to obtain several estimates.
Residents should be aware, if the problem is in the sewer service (lateral), the property owner is responsible for correcting the problem. The owner of the property is responsible for maintaining and cleaning the sewer lateral from the building to the City's sewer main, including the connection on the sewer main.

Many homeowners' insurance policies exclude damage resulting from sewer backups. However, some insurance companies do provide sewer backup coverage. If you are concerned about the possibility of a sewer backup and want to insure that you are covered, the City urges you to check with your home insurer regarding the availability of sewer backup insurance.

Show All Answers

1. I have a private water or sewer line, who do I contact for repairs?
2. Is discolored water a health hazard?
3. When are water restrictions in effect?
4. What should I do if there is a sewer blockage or backup?
5. How do I prevent a sewer backup or blockage?
6. What part of the water and sanitary sewer system does the City of Burnsville own?
7. What part of the water and sanitary sewer system do I own?
8. Water is leaking below the meter, will the city pay to repair it?
9. My water pressure seems too low, how do I correct the issue?
10. My water pressure seems too high, how do I correct it?
11. Will the City come to my home and test my water pressure?
12. Do I need a Pressure Reducing/Regulating Valve (PRV)?
13. Will the City test my water?
14. Where can I have my water tested?
15. Will the city install/reinstall my water meter?
16. My water meter is leaking, will the city send someone to fix it?
17. Is there a fee to turn my water off/on to make repairs?
18. I need my water shut off. Will the City come turn it off today?
19. My water usage has increased and seems too high, what is the problem?
20. When can I water my lawn?